| Ordering
Information
Policies & Other
Information
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How
to order on our online catalog:
1. Input the quantity desired in the empty box
as shown below.
item#......... $
2. Hit the "add to cart"
button.
The page will reload and confirm the quantity and item ordered.
3. To complete your order or check items in your shopping
cart.
Click on the "Show me my order" on the navigation bar at the
top each page.
The "Show my order" link will then show a list of all items
ordered.
Then simply follow the directions on the page to complete your order or
make any changes.
After finalizing your order you will immediately receive a confirmation #
and a confirmation via email for your records.
* Empty Shopping Cart: If you receive an empty
shopping cart message when you go to check your basket it may be due to
not entering in the quantity desired in the box or the shopping session
expired. Our system only holds products in the basket for 30 minutes
of inactivity.
Secure
Online Ordering:
When you use your credit card to shop on our online site,
rest assured that the transaction is secure. Our servers use Secure
Sockets Layer (SSL), an advanced encryption technology that works with
Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer
(version 3.0 and above), and AOL (AOL 3.0 and above). This technology
safeguards your personal information and guarantees privacy.
How
to order by mail, phone or fax:
To order by phone call us Monday-Thursday 9am-2pm central
standard time at 1-952-758-1921
To fax or mail an order click
here to print an order form.
Questions,
Comments, Customer Service:
Availability:
Our online catalog is updated daily to reflect current
availability. If an item says "sold
out" it is currently not available. Please check our site occasionally
for when the item is back in-stock the "sold out" statement will
be removed.
Imprinting / Engraving:
Sorry we do not do any imprinting or engraving of products.
Custom Made
Products: Sorry
we do not make any custom made products. All products we offer are on our
website in the color, size and specifications stated.
Samples:
We do not provide samples.
Multiple Item Discount:
Sorry we do not provide discounts on quantity orders,
multiple item discounts or multiple order discounts. Some of our items are
available in "bulk" at a discounted prices. Bulk discounted
products are only available at the discounted price in the quantity shown
on our site.
Customer Service:
Call 1-952-758-1921 Monday - Thursday 9am-2pm central
standard time.
Product Questions:
Email us
if you have a question about our product.
Testimonials:
Email us
if you have a question about our product.
Tracking
an Existing Order:
When your order is shipped, we automatically send a FedEx tracking number
to the email address you provided us when you placed your order. Please
check your email for the email with the header "FedEx Delivery
Alert". The email will have information on how to track your package.
If you do not have your tracking confirmation and it has been more than
9 business days for ground orders and 4 business days for air orders,
reply back to your order confirmation that you received when you placed
your order. Leave all information from the email confirmation when you
email us.
Return
Policy:
If for any reason you are not
completely satisfied with your purchase, you may return the unused item in
its original packaging and original condition within 30 days from the date
of purchase. No returns or exchanges will be accepted after 30 days from
the date of purchase. Returns must be accompanied by the receipt or email
confirmation and will be refunded in the original method of payment.
Shipping charges are not refunded. If you are returning an item, ship your
package by insured parcel post, UPS ground or FedEx following the guidelines on
the back of your invoice. JapaneseWeddingFavors.com is not responsible for
returns that are lost or damaged in shipping. Customers are responsible
for the return postage.
Order
Cancellations or Order Modification Policy:
Our
goal is to provide the fastest service possible to our customers. Thus we cannot cancel or modify your order once your
order has been placed either by phone, fax or on our website. When your
order is received, you may return the unused item in its original
packaging and original condition within 30 days from the date of purchase.
Returns must be accompanied by the receipt and will be refunded in the
original method of payment. Shipping charges are not refunded.
Refused
or Undeliverable Package Policy:
Any package that is refused or undeliverable
for any reason will incur both the original shipping charges plus
an additional return shipping charge equal to the amount of the original
shipping charge. Refused and undeliverable packages are returned to us via
the same method in which it was originally shipped. When the package is
received back, credit will be given for the purchase price less the
original shipping charges and return shipping charges.
Special Orders
/ Corporate Discounts:
Any product that is special ordered cannot be returned. Special order
products is defined as, but is not limited to: any merchandise that a
customer orders that is not available in stock or not normally stocked or
has been ordered at a customers request. All
special orders are subject to pre-payment in full. Pre-payment is
non-refundable/non-transferable. Shipping and handling charges are not
refundable. Special order items are non-cancelable and non-returnable.
Corporate Discounts:
We do give a 10%
discount off retail plus actual shipping charges on corporate orders over
$1500 that order a multiple of one item.
Privacy
Pledge:
We keep your personal
information strictly confidential. We will not sell, trade, or rent your
personal information to any third parties.
Printed
Catalog:
Sorry we do not have a printed catalog
for availability changes frequently.
Ship
Time & Rates:
We take great pride in shipping most orders within several business
days. Average ground delivery is approximately 5-9 business
days not including holidays. Premium air delivery is 3-4 business
days not including holidays. Our shipping rates are a flat rate shipping based on total
dollar order. Our online catalog will show the shipping rate before
you make your final purchase. Our shipping rate
is also shown on our mail in order form.
Availability
of Products:
Our online catalog is updated daily to reflect current
availability. If an item says "sold
out" it is currently not available. Please check our site occasionally
for when the item is back in-stock the "sold out" statement will
be removed.
International
Orders:
Sorry we do not ship outside the 48 states or international
at this time.
Wholesale
Inquiries:
Sorry we do not sell wholesale at this
time.
Product
Consideration:
If you make or offer an interesting
item and would like us to consider carrying your products send information
to: Japanese Style Inc. P. O. Box 53, 413 4th Ave NW - Suite B, New Prague, MN 56071
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